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Quality Management for IT Services: Perspectives on Business and Process Performance

Quality Management for IT Services: Perspectives on Business and Process Performance

Hardcover

Business General

ISBN10: 1616928891
ISBN13: 9781616928896
Publisher: Igi Global Scientific Publishing
Published: Sep 30 2010
Pages: 350
Weight: 2.40
Height: 0.90 Width: 8.60 Depth: 11.30
Language: English
This book gives both scientists and practical experts an insight into the many different facets of IT service quality management--Provided by publisher.

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Business General