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Practical Speech User Interface Design
Hardcover
Series: Human Factors and Ergonomics
Technology & EngineeringGeneral Computers
ISBN13: 9781439815847
Publisher: Crc Pr Inc
Published: Dec 10 2010
Pages: 344
Weight: 1.32
Height: 0.90 Width: 6.10 Depth: 9.20
Language: English
Although speech is the most natural form of communication between humans, using speech to communicate with machines is anything but natural. Drawing from psychology, human-computer interaction, linguistics, and communication theory, this book provides a comprehensive yet concise survey of practical speech user interface design. The text presents research and practice-based guidance for the development of usable speech user interfaces, such as the interactive voice response applications designed to provide phone-based call routing and self-service. The author, a leading human factors engineer, covers both high- and low-level decisions and also includes VoiceXML code examples.
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