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Personalising Library Services in Higher Education: The Boutique Approach

Personalising Library Services in Higher Education: The Boutique Approach

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ISBN10: 0815399855
ISBN13: 9780815399858
Publisher: Routledge
Published: Dec 15 2017
Pages: 244
Weight: 0.76
Height: 0.51 Width: 6.14 Depth: 9.21
Language: English
As students' financial commitment increases, so they demand better library services. When budget cuts and centralisation are seen as the answer to financial restraints, the provision of a personalised library service may seem extravagant, but inventive, customer-facing staff can successfully achieve an enhanced service without increasing costs. This book uses international case studies and practical advice to show the advantages of the personalised - or boutique - library service.

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