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Personalising Library Services in Higher Education: The Boutique Approach

Personalising Library Services in Higher Education: The Boutique Approach

Hardcover

General Reference

ISBN10: 1409431800
ISBN13: 9781409431800
Publisher: Routledge
Published: Sep 3 2012
Pages: 248
Weight: 1.16
Height: 0.63 Width: 6.14 Depth: 9.21
Language: English
As students' financial commitment increases, so they demand better library services. When budget cuts and centralisation are seen as the answer to financial restraints, the provision of a personalised library service may seem extravagant, but inventive, customer-facing staff can successfully achieve an enhanced service without increasing costs. This book uses international case studies and practical advice to show the advantages of the personalised - or boutique - library service.

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