Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Public Service Improvement: Theories and Evidence

Public Service Improvement: Theories and Evidence

Ashworth, Rachel E.
Boyne, George A.
Entwistle, Tom

Paperback

Business General

ISBN10: 0199545480
ISBN13: 9780199545483
Publisher: Oxford University Press
Published: Jun 18 2010
Pages: 244
Weight: 0.85
Height: 0.60 Width: 6.10 Depth: 9.00
Language: English
The performance of the public services, from education and policing to health and recycling, is a matter of concern in many countries. Issues of public service efficiency, cost, and effectiveness have moved to the forefront of political debate. This book applies the latest thinking from Management and Organization Studies to the performance of public organizations in order to evaluate the merits of different mechanisms for driving improvement in the public sector.

Research in Management and Organization Studies on the private sector has identified a number of 'drivers' of improved performance, including innovation, organizational culture, leadership, and strategic planning. Many of these 'private sector' characteristics have emerged within public sector organisations in recent years. However, public managers face additional pressures, whether from regulators, constrained resources, or political interference. This book takes each of these drivers in turn and assesses whether they lead to improvement in public services.

Written for students and researchers of Public Management, this book will also be of interest to public managers and consultants.

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