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Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Profit-Driven Customer Service: Tuning and Exploiting a Necessary Function So It Multiplies Profit

Profit-Driven Customer Service: Tuning and Exploiting a Necessary Function So It Multiplies Profit

Paperback

Series: Profit-Driven

Business General

ISBN10: 1983837253
ISBN13: 9781983837258
Publisher: Createspace
Published: Jan 13 2018
Pages: 132
Weight: 0.56
Height: 0.34 Width: 6.00 Depth: 9.00
Language: English
Customer service is not only an important function for every company, it can be a powerful tool to drive cash-flow, profits and growth.And not just for the obvious reasons.In this book, Randy MacLean shows how a sophisticated approach to the structure and deployment of a two-tier customer service capability can significantly accelerate a company's growth and market share, and multiply profit rates.The new approach supports and magnifies the unseen profit dynamics that drive the economics of every business. The result of a decade of advanced analytical work and insights from the world's most profitable companies, this surprising approach can put any company into a leadership position while delivering world-class customer service.The book features an inventory of policies and techniques every executive will want when they're planning, training and implementing a world-class concierge customer service group.

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Business General