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Principles of Quality Costs: Understanding the Strategic Implementation of Process Management

Principles of Quality Costs: Understanding the Strategic Implementation of Process Management

Paperback

Business General

ISBN10: 1636942113
ISBN13: 9781636942117
Publisher: ASQ Quality Press
Published: May 20 2026
Pages: 298
Weight: 1.15
Height: 0.62 Width: 7.00 Depth: 10.00
Language: English
Quality isn't just a technical issue-it's an economic engine. Quality problems don't just appear on the shop floor-they surface in delays, rework, miscommunication, and hidden costs that drain performance across the organization. Principles of Quality Costs, Fifth Edition, clarifies these often-overlooked drivers of waste and provides a modern, practical framework for reducing them. With updated terminology, expanded research on office and knowledge-work environments, and clear guidance on Investments, Monitoring, Waste, and Downstream Consequences, this edition shows how to make quality costs visible, measurable, and actionable. Designed for today's cross-functional teams, it equips leaders and practitioners to improve processes, strengthen customer satisfaction, and deliver bottom-line results.

Also from

Wood, Douglas C.

Also in

Business General