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Efeitos das competências de comunicação interpessoal nos serviços bibliotecários
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ISBN10: 6209406742
ISBN13: 9786209406744
Publisher: Edicoes Nosso Conhecimento
Published: Dec 25 2025
Pages: 96
Weight: 0.31
Height: 0.23 Width: 6.00 Depth: 9.00
Language: Portuguese
ISBN13: 9786209406744
Publisher: Edicoes Nosso Conhecimento
Published: Dec 25 2025
Pages: 96
Weight: 0.31
Height: 0.23 Width: 6.00 Depth: 9.00
Language: Portuguese
A secção de referência da biblioteca é a secção que quase sempre tem contacto direto com os utilizadores. Ter boas competências de comunicação interpessoal, como ouvir, falar, ler e escrever, é extremamente importante para o bibliotecário de referência. Essencialmente, as competências de ser um bom orador e um bom ouvinte são as duas competências de comunicação mais importantes necessárias. Para atender eficazmente os utilizadores, um bibliotecário de referência deve possuir e exercer essas habilidades ao máximo. Este trabalho examina como essas habilidades são utilizadas pelos bibliotecários da Biblioteca Kenneth Dike da Universidade de Ibadan. Possuir e colocar essas habilidades em prática resultará em utilizadores satisfeitos da biblioteca.
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