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Auswirkungen zwischenmenschlicher Kommunikation auf den Bibliotheksdienst
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ISBN10: 6209480977
ISBN13: 9786209480973
Publisher: Verlag Unser Wissen
Published: Dec 25 2025
Pages: 100
Weight: 0.32
Height: 0.24 Width: 6.00 Depth: 9.00
Language: German
ISBN13: 9786209480973
Publisher: Verlag Unser Wissen
Published: Dec 25 2025
Pages: 100
Weight: 0.32
Height: 0.24 Width: 6.00 Depth: 9.00
Language: German
Die Auskunftsabteilung der Bibliothek ist der Bereich, der fast immer in direktem Kontakt mit den Benutzern steht. Gute zwischenmenschliche Kommunikationsfähigkeiten wie Zuhören, Sprechen, Lesen und Schreiben können für einen Auskunftsbibliothekar nicht hoch genug eingeschätzt werden. Im Wesentlichen sind die Fähigkeiten, ein guter Redner und Zuhörer zu sein, die beiden wichtigsten Kommunikationsfähigkeiten, die benötigt werden. Um die Benutzer effektiv zu bedienen, muss ein Referenzbibliothekar diese Fähigkeiten besitzen und maximal einsetzen. Diese Arbeit untersucht, wie diese Fähigkeiten von Bibliothekaren in der Kenneth-Dike-Bibliothek der Universität von Ibadan eingesetzt werden. Der Besitz und die Anwendung dieser Fähigkeiten sorgen für zufriedene Benutzer der Bibliothek.
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