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Effets des compétences en communication interpersonnelle sur les services de bibliothèque
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ISBN10: 6209493777
ISBN13: 9786209493775
Publisher: Editions Notre Savoir
Published: Dec 25 2025
Pages: 100
Weight: 0.32
Height: 0.24 Width: 6.00 Depth: 9.00
Language: French
ISBN13: 9786209493775
Publisher: Editions Notre Savoir
Published: Dec 25 2025
Pages: 100
Weight: 0.32
Height: 0.24 Width: 6.00 Depth: 9.00
Language: French
La section référence de la bibliothèque est celle qui est presque toujours en contact direct avec les utilisateurs. Il ne saurait être trop insisté sur l'importance, pour le bibliothécaire de référence, de posséder de bonnes compétences en communication interpersonnelle, notamment en matière d'écoute, d'expression orale, de lecture et d'écriture. Essentiellement, les compétences nécessaires pour être un bon orateur et un bon auditeur sont les deux compétences les plus importantes en matière de communication. Pour servir efficacement les utilisateurs, un bibliothécaire de référence doit posséder et exercer ces compétences au maximum. Ce travail examine comment ces compétences sont utilisées par les bibliothécaires de la bibliothèque Kenneth Dike de l'université d'Ibadan. Le fait de posséder et de mettre en pratique ces compétences permettra de satisfaire les utilisateurs de la bibliothèque.
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