Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
People Skills: Student Book: Book 3 from DTR Inc.'s Work Readiness Certification Series; for the second edition of People Skills

People Skills: Student Book: Book 3 from DTR Inc.'s Work Readiness Certification Series; for the second edition of People Skills

Goldberg, Jay

Paperback

Business GeneralManagement

ISBN10: 151414705X
ISBN13: 9781514147054
Publisher: Createspace
Published: May 30 2015
Pages: 88
Weight: 0.28
Height: 0.18 Width: 6.00 Depth: 9.00
Language: English
This is the classroom book (no answers to the exercises, no chapter reviews) for People Skills, the third book in Jay Goldberg's work readiness and customer service training program.The instructor should own a copy of People Skills before their students purchase (or are provided with) a copy of this book. People Skills can be purchased at online bookstores or at the book's web page https: //www.createspace.com/4118641. People Skills' ISBN is 9781481896498.This book covers topics that help employees get along with co-workers and supervisors. The book starts by teaching communication skills, both verbal and non-verbal (personal signals). The first goal is to eliminate problems that arise because of poor communication skills.After this introduction, the book covers how to get along with co-workers (including behaviors to avoid in the workplace such as gossiping about co-workers), teamwork and the role of the team leader, how to get along with supervisors (including rules to follow), how to meet supervisor's expectations, the value and purpose of performance appraisals, and more. One exercise included in the book is a role reversal exercise where the participants are put in a supervisory position, and have to make decisions regarding their employees.

1 different editions

Also available

Also in

Business General

View All