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Non-Linguistic Analysis of Call Center Conversations

Non-Linguistic Analysis of Call Center Conversations

Paperback

Series: Springerbriefs in Electrical and Computer Engineering

LinguisticsTechnology & EngineeringGeneral Computers

ISBN10: 331900896X
ISBN13: 9783319008967
Publisher: Springer Nature
Published: Aug 14 2014
Pages: 83
Weight: 0.32
Height: 0.20 Width: 6.14 Depth: 9.21
Language: English
The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes how the conversation happens and not what the conversation is about by audio signal processing and analysis.

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