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Measuring Service Performance: Practical Research for Better Quality

Measuring Service Performance: Practical Research for Better Quality

Paperback

Business GeneralManagementMarketing

ISBN10: 1032836962
ISBN13: 9781032836966
Publisher: Routledge
Published: Jun 24 2024
Pages: 212
Weight: 0.79
Height: 0.45 Width: 6.85 Depth: 9.69
Language: English
In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries demands quality. Nonetheless, complaints about insufficient, inconsistent or bad service abound. Measuring Service Performance is an appeal for an appro

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Business General