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Market Leader Through Service Excellence: World-Class Approaches to Managing Excellent Services

Market Leader Through Service Excellence: World-Class Approaches to Managing Excellent Services

Paperback

Business General

Currently unavailable to order

ISBN10: 3848775204
ISBN13: 9783848775200
Publisher: Nomos Verlagsgesellschaft
Published: Jan 13 2023
Pages: 237
Weight: 23.08
Language: English
Excellent service does not just happen by itself. Best-in-class companies worldwide use concepts that have established themselves under the label service excellence. The edited volume Market Leader Through Service Excellence - World-Class Approaches to Managing Excellent Services is dedicated to the essential question of how service excellence is implemented and lived by and in successful companies. The structure of the book is based on the model of service excellence as it is anchored in the ISO standard 23592:2021. To this end, proven experts from various industries present best practices demonstrating successful ways to implement service excellence.

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Business General