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Managing Challenging Clients: Building Effective Relationships with Difficult Customers

Managing Challenging Clients: Building Effective Relationships with Difficult Customers

Hardcover

Business GeneralManagement

ISBN10: 0230238424
ISBN13: 9780230238428
Publisher: Springer Nature
Published: Oct 31 2011
Pages: 192
Weight: 0.95
Height: 0.70 Width: 6.20 Depth: 9.20
Language: English
Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.

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Business General