Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Mastering Civility: A Manifesto for the Workplace

Mastering Civility: A Manifesto for the Workplace

Porath, Christine

Paperback

Business GeneralManagement

Currently unavailable to order

ISBN10: 1478947896
ISBN13: 9781478947899
Publisher: Grand Central Publ
Published: Dec 27 2016
Pages: 240
Weight: 0.55
Height: 0.61 Width: 5.50 Depth: 8.25
Language: English
The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down. -- Robert I. Sutton, Stanford Professor and author of The No Asshole Rule

A must-read for every leader in their field. -- Daniel H. Pink, bestselling author of To Sell is Human

Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line.

In Mastering Civility, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.

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