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Making Customer Satisfaction Happen

Making Customer Satisfaction Happen

Paperback

Business General

ISBN10: 0412786303
ISBN13: 9780412786303
Publisher: Springer Nature
Published: Feb 29 1996
Pages: 192
Weight: 0.67
Height: 0.45 Width: 6.14 Depth: 9.21
Language: English
This book provides the focus for an organisation's Total Quality Management process; the achievement of world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.

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Business General