Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Learning The Art Of Customer Service: Gaining Lasting Loyalty-Aiming Sustained Profitability

Learning The Art Of Customer Service: Gaining Lasting Loyalty-Aiming Sustained Profitability

Zuberi, F. H.

Paperback

Business General

ISBN10: 1481944568
ISBN13: 9781481944564
Publisher: Createspace
Published: Jan 24 2013
Pages: 86
Weight: 0.49
Height: 0.18 Width: 8.50 Depth: 11.02
Language: English
This book is philosophical in the sense that it will make you rethink Customer Service, yet it is practical in value by giving you real tools that actually work-ones that are relevant to both small and large businesses. In addition, you will find hands-on activities in each chapter to apply what you have learned by putting things in your perspective. Thus, this book can be utilized in three ways: - To be utilized as a guide for Customer Service training meant to be delivered at seminars, institutes, and organizations. - To be utilized as a text for an introductory level business course with a focus on Customer Service, taught at a school, college, or university. - To be utilized as a teach yourself resource to learn the art of Customer Service and to discuss what you learn with your colleagues in meetings or focus groups. You will discover and learn: the 3C-the key factors behind the Customer Service multi-billion dollar industry; the formula to calculate the actual worth of your customer; the 360 model-unlocking the hidden code of CUSTOMER SERVICE; the 8i-understanding your customers' mindsets-to let you approach your customers with confidence while responding to their needs and wants with know how; how to stay in full control even in some of the most difficult situations -unpleasant and uncertain-striking a fine balance between what is right for the customer and good for your business; how to save your customers without having to say yes to their demands; four ways to overcome communication barriers and connect with your customers in a manner that eradicates the roots of misinterpretation and lays solid grounds for understanding; three tips on finding simple solutions to complex problems; three ways to value time when assisting customers; three factors to keep in mind when educating customers; the 3D so that your customers don't get surprises and you don't get headaches if things don't go as expected; the 3A to exceed your customer expectations; how to establish long-term relationships with your customers that result in lasting loyalty and sustained profitability; one common misconception about the relative significance of our words, tone, and body language; and finally, how to put the three levels of communication-face-to-face, over-the-phone, online-in context so you decide what works best for you and your customers.

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