Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement

Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement

Marquez, Joe J.
Downey, Annie

Hardcover

Series: Lita Guides

General Reference

ISBN10: 1442263830
ISBN13: 9781442263833
Publisher: Rowman & Littlefield Publishers
Published: Jul 8 2016
Pages: 144
Weight: 0.90
Height: 0.70 Width: 6.20 Depth: 9.10
Language: English

Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services.

Use this LITA Guide to help as a toolkit for implementing service design studies and projects at all types of libraries. It begins with directions for how to create a service design team and assembling a user working group for your library and move through the various phases in a service design journey. The authors outline the tools required to gain insights into user behavior and expectation and how to diagnose the difference between a symptom and a problem users face when interacting within the library environment. The guide features a series of examples that the service design team can use to learn how to work with library staff and patrons to find out what current user experience is like and how to refine services to better meet user expectations.

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