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Lean Six SIGMA in Service: Applications and Case Studies
Hardcover
ISBN13: 9781420078886
Publisher: Crc Pr Inc
Published: May 20 2009
Pages: 482
Weight: 1.80
Height: 1.20 Width: 6.00 Depth: 9.30
Language: English
Based on case studies, this book demonstrates real-world applications of Six Sigma, especially in service or non-traditional industries and processes. In a clean, clear style that is not overly technical, the author describes the Six Sigma DMAIC and Design for Six Sigma IDDOV problem-solving approach and how it can be applied to service and transaction-related processes. The case studies illustrate the application of Lean Six Sigma tools to a wide variety of processes and problems including, but not limited to financial process improvement, designing a recruiting process, managing a college's assets, and improving educational processes.
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