Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation

Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation

Chew, Eng K.
Gottschalk, Petter

Hardcover

Business GeneralManagement

Publisher Price: $185.00

ISBN10: 1466625120
ISBN13: 9781466625129
Publisher: Business Science Reference
Published: Nov 30 2012
Pages: 620
Weight: 3.77
Height: 1.31 Width: 8.50 Depth: 11.00
Language: English
As service-centered organizations focus on their customers, values are co-created through organizational capabilities. The central part of these capabilities is knowledge which is directly supported by information technology and the relationships between the service firms' knowledge, capabilities, IT and strategy is essential for superior value co-creation with customers. Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation provides a comprehensive collection of research and analysis on the principles of service, knowledge, and organizational capabilities. This book aims to clarify IT strategy procedures and management practices and how they are used to shape a firm's knowledge organizations as well as facilitate service innovation and customer value co-creation.

Also in

Business General

View All