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Integrating Quality and Risk Management in Logistics

Integrating Quality and Risk Management in Logistics

Hardcover

Business General

ISBN10: 1803565330
ISBN13: 9781803565330
Publisher: Intechopen
Published: Mar 23 2022
Pages: 124
Weight: 0.88
Height: 0.31 Width: 6.69 Depth: 9.61
Language: English
This book focuses on the integration of quality and risk management in logistics. It examines theoretical and practical guidelines and addresses the main risks of non-compliance with the customer and legislative requirements that arise in a constantly changing external environment. Chapters discuss changes in quality and risk management in logistics, research methodologies, and the risks of non-conforming services. The book also includes a Logistics Services Satisfaction Survey. The analyses presented give us a reason to believe that the development of a systematic approach, including both satisfaction analysis and risk factor analysis, may be sufficient grounds for initiating improvements in customer service.

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Business General