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Innovative Priority Mechanisms in Service Operations: Theory and Applications
Paperback
Series: Springerbriefs in Service Science
ISBN13: 9783031308406
Publisher: Springer Nature
Published: Jun 24 2023
Pages: 139
Weight: 0.49
Height: 0.33 Width: 6.14 Depth: 9.21
Language: English
This book introduces the most advanced and recent theoretical research on innovative priority mechanisms in service settings. It covers cutting-edge topics on service innovations such as line-sitting, service-position-trading, referral priority programs, queue-scalping, distance-based priority, and dynamic priority policy. It also contains a variety of practical examples and applications which help managers to make better decisions and to develop a coherent business strategy.
This book appeals to a wide readership, from academics and Ph.D. students who are interested in priority mechanisms, to service managers and researchers in the service industry.
This is an open access book.
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