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Inbound Call Centers: Design, Implementation, and Management

Inbound Call Centers: Design, Implementation, and Management

Hardcover

Series: Artech House Telecommunications Library

Technology & Engineering

ISBN10: 089006640X
ISBN13: 9780890066409
Publisher: Artech House Inc
Published: Dec 1 1993
Pages: 192
Weight: 0.90
Height: 0.70 Width: 6.32 Depth: 9.29
Language: English
Delivers a conceptual overview of call centres - the products that support them, the designs that make them work and the ongoing management that is required for their successful operation.

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Technology & Engineering