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Sistema Cliente(R): Come Fidelizzare i Clienti per Aumentare il Tuo Fatturato e Battere la Concorrenza (senza abbassare i prezzi)
Paperback
ISBN13: 9781096329305
Publisher: Independently Published
Published: May 21 2019
Pages: 132
Weight: 0.41
Height: 0.28 Width: 5.98 Depth: 9.02
Language: Italian
Se si pone ad un imprenditore questa semplice domanda:
Cosa hai in mente di fare per incrementare il tuo fatturato? nel 99% dei casi la risposta sarà Devo trovare nuovi clienti.
Ma questo non è sicuramente il miglior approccio, perché è quello che richiede più tempo, più soldi, più impegno, più competenze.
In realtà la vera forza di un'azienda è nei CLIENTI già acquisiti, ossia quelle persone che ti hanno già conosciuto, si sono già fidate di te e soprattutto... hanno già aperto il portafoglio!
Se vuoi smettere di fare la guerra al ribasso con una concorrenza stracciaprezzi e una clientela che magari ti fa fare il lavoro sporco per poi cambiare fornitore per pochi euro, hai un'unica soluzione: puntare ad essere il migliore nella customer experience, ossia occuparti della gestione del cliente per fargli vivere la miglior esperienza possibile, facendolo sentire ascoltato, compreso e considerato.
Una volta letto Sistema ClienteTM avrai nelle mani un sistema provato, facilmente attuabile, che ti permetterà di:
- ottenere risultati percepibili e replicabili
- fidelizzare i tuoi clienti a vita
- battere la concorrenza e farti considerare come il vero punto di riferimento del settore, senza perdere tempo e denaro in seccature inutili, evitandoti così anche un mucchio di stress!
E una volta iniziato, sarai tu stesso in grado di perfezionare questo processo e attivarlo anche sui clienti che man mano acquisirai e che noteranno la grande differenza che esiste tra te e i tuoi competitor!
***RECENSIONI
In a nutshell: complimenti, in un mondo di tutto scritto e tutto detto gli appunti, pur velocemente presi leggendo questo libro, costituiscono un Bigino pratico e subito fruibile per chi vuole rafforzare la propria professionalità in un mercato di estrema competizione, esaltando ciò che lo differenzia dagli altri, senza dimenticare il grande valore della relazione umana, eticamente coinvolta e salvaguardata
Alessandro Gasbarre, Consulente Assicurativo e Patrimoniale, Membro della Million Dollar Round Table - Brescia
Il vero business si fa coi clienti fidelizzati, che non sono semplici clienti ma persone che fanno un percorso di vita con te e si fidano della tua professionalità . Il beneficio che si riceve è di entrambi.
È un ciclo virtuoso che si innesca ed è destinato a perdurare perché è a vantaggio di entrambi
Maurizio Landolfi, Ingegnere - Roma
E poi, finalmente direi, non si limita a concentrarsi su una tematica tecnica e particolare, ma parte da quello che dovrebbe essere la base di ogni business (piccolo, medio, o grande che sia): il rapporto e la comunicazione con i clienti, che non dovremmo vedere come persone a cui spremere soldi, ma a cui fornire reale valore.
Puoi avere il Funnel migliore del mondo, la strategia social più innovativa, ma se non curi questo aspetto il tuo Business non può avere un futuro.
Rodolfo Monacelli, Facebook & funnel specialist - Roma
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