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Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Improving Healthcare & Retail Customer Experiences

Improving Healthcare & Retail Customer Experiences

Paperback

Business General

ISBN10: 0578729830
ISBN13: 9780578729831
Publisher: Lightning Source Inc
Published: Sep 6 2020
Pages: 122
Weight: 0.36
Height: 0.29 Width: 5.50 Depth: 8.50
Language: English
When customers are disappointed with a product or service at any touchpoint along their journey, they tend to tell more people about their experience than when they are pleased. This refreshingly candid book offers easy-to-implement ways that managers of healthcare and retail organizations can delight their customers. If managers accomplish this Job 1 task, their customers will not only return, but will also become ambassadors of that product or service.

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Business General