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How to Talk to Customers

How to Talk to Customers

Hardcover

Business General

Publisher Price: $26.00

ISBN10: 0787987522
ISBN13: 9780787987527
Publisher: Jossey-Bass
Published: Mar 30 2007
Pages: 224
Weight: 1.10
Height: 0.80 Width: 7.10 Depth: 9.30
Language: English
Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the Customer, can help anyone become the type of communicator that makes their customers feel special.

For more on this book, visit www.howtotalktocustomers.com

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Business General