Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
How to screw your Customers: Customer Services, what (not) to do to keep your Customers (loyal)

How to screw your Customers: Customer Services, what (not) to do to keep your Customers (loyal)

De La Casa, Alfredo

Paperback

Business General

ISBN10: 1502357119
ISBN13: 9781502357113
Publisher: Createspace
Published: Sep 12 2014
Pages: 206
Weight: 0.62
Height: 0.44 Width: 6.00 Depth: 9.00
Language: English
In this book I describe some real stories of what I have experienced, if not suffered, as a Customer, but this is not just about me complaining (I already did so to the companies, if not sued them), this book is about real examples of how not to treat Customers, and more important, I provide examples of how to deal in similar situations, pleasing the Customer without having to go bankrupt to do so, as usually, it is not that difficult, and it is easy to reach a win-win solution for both parties. After many years lecturing on Customer Services, Business, and Business Communications, I am still astonished to see so many companies behaving badly.

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