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How to Say it: Creating Complete Customer Satisfaction: Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales and Service
Paperback
Series: How to Say It
ISBN13: 9780735205253
Publisher: Penguin Publishing Group
Published: Mar 5 2013
Pages: 272
Weight: 0.70
Height: 0.70 Width: 6.00 Depth: 9.10
Language: English
- Speak the language of Yes by asking the right questions
- Get referrals through established customers
- Offer value through solutions, satisfaction, and trust
- Anticipate and preempt objections
- Own a problem by owning the solution
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