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How to Manage Difficult People
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ISBN13: 9780716023982
Publisher: Robinson Press
Published: May 15 2014
Pages: 224
Weight: 0.49
Height: 0.47 Width: 5.06 Depth: 7.81
Language: English
This book shows you how to identify and understand awkward and challenging behaviours in others, and how to manage them.
Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis.
This book will show you how to:
- Defuse and deal with difficult customers, both on the phone and face to face;
- Manage problems with colleagues in the workplace, including a manipulative boss;
- Handle difficult day-to-day interactions with any people we come into contact anywhere;
- Identify and manage behaviours which can turn a person into a 'problem'; Improve necessary listening and communication skills;
- Increase self-confidence and develop rapport-building skills.
This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you'll make your life a whole lot easier.
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