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The Hospitality Playbook: Leadership Coaching
Paperback
Publisher: Independently Published
Published: Nov 11 2024
Pages: 212
Weight: 0.55
Height: 0.45 Width: 5.50 Depth: 8.50
Language: English
This book bridges 35 years of frontline hospitality experience with cutting edge research in organizational psychology and leadership development. It's built on a simple truth: people don't leave jobs. They leave managers who don't develop them, cultures that don't value them, and organizations that offer no path forward.
Five strategic plays that address the root causes of turnover:
- The Culture Play shows you how to diagnose and intentionally shape workplace culture that retains talent, not repels it.
- The Leadership Play transforms managers from taskmasters into coaches who develop people, not just manage schedules.
- The Feedback Play replaces annual reviews with real time developmental conversations that improve performance without triggering defensiveness.
- The Career Path Play creates transparent growth trajectories that combat hospitality's reputation as a dead-end industry.
- The Inclusion Play builds psychologically safe environments where every team member, regardless of background, feels genuinely valued and heard.
Who This Book Is For
This playbook is written for the people in the trenches:
- General managers tired of training replacements instead of building teams
- HR directors searching for retention strategies that work
- Restaurant owners watching their best people walk out the door
- Hospitality leaders who know there must be a better way
- Anyone who believes that hospitality can be both a career and a calling
The hospitality industry stands at a crossroads. Labor shortages aren't temporary. Worker expectations have fundamentally shifted. The old playbook of deal with it or leave doesn't work anymore. We need a new approach grounded in how people stay, grow, and thrive.
This book is that approach. Evidence based. Battle tested. Ready to implement. The game has changed. Your playbook should too.
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