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Good Services: How to Design Services That Work

Good Services: How to Design Services That Work

Paperback

Business GeneralInvesting & Finance

Publisher Price: $23.00

ISBN10: 9063695438
ISBN13: 9789063695439
Publisher: Bis Publ
Published: Mar 3 2020
Pages: 192
Weight: 0.75
Height: 0.70 Width: 5.10 Depth: 7.60
Language: English
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a good service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a good and bad service and describing the common elements within all services that mean they either work for users or don't.

A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

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Business General