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Qualitätsorientierte Produktplanung mit QFD im Kontext industrieller Produkt-Service Systeme
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ISBN10: 395636709X
ISBN13: 9783956367090
Publisher: Diplom.de
Published: Oct 14 2014
Pages: 100
Weight: 0.31
Height: 0.24 Width: 5.83 Depth: 8.27
Language: German
ISBN13: 9783956367090
Publisher: Diplom.de
Published: Oct 14 2014
Pages: 100
Weight: 0.31
Height: 0.24 Width: 5.83 Depth: 8.27
Language: German
Im Rahmen der vorliegenden Masterarbeit wird die Möglichkeit der Anwendung von Quality Function Deployment bei der Entwicklung von industriellen Produkt-Service Systemen (IPS ) untersucht. Die IPS stellen eine Bündelung von Sach- und Dienstleistungen dar. Hierbei sind insbesondere die spezifischen Eigenschaften dieser hybriden Systeme zu beachten. Die vorhandenen Ansätze zur Planung und Konzeption von IPS werden erforscht und mit den Merkmalen der QFD-Methode verglichen. Unter Berücksichtigung der IPS -spezifischen Eigenschaften wird der QFD-Ansatz für die Planung von IPS optimiert. Zur weiteren Entwicklung einer Software-Unterstützung bei der Methodendurchführung wird ein Entwurf mithilfe von UML-Diagrammen erstellt. Die Anwendbarkeit der angepassten Methode wird an einem industriellen Beispiel gezeigt. Die modifizierte QFD-Methode ermöglicht eine hohe Kundenintegration in die Lösungsentwicklung und liefert volle Kundenzufriedenheit in der Erbringungsphase.
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