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Emotional Power Im Service: Kunden Begeistern, Beziehungen Stärken, Umsätze Steigern
Paperback
Business GeneralManagementMarketing
ISBN13: 9783658430078
Publisher: Springer Gabler
Published: Feb 14 2024
Pages: 269
Weight: 1.02
Height: 0.60 Width: 6.69 Depth: 9.61
Language: German
Dieses Buch verrät, wie Sie Ihre Kunden begeistern und Geschäftskontakte zu unvergesslichen Erlebnissen machen. Susanne Beckmann und Ralph Lange präsentieren in ihrem Buch die geballte Erfahrung aus über 20 Jahren Praxis für eine Transformation in Ihrem Unternehmen. Wie kann New Work Ihren Service verändern und wie leiten Sie einen Kulturwandel hin zu wirklich exzellenter Kundenorientierung ein? Emotional Power verbindet innovative Ansätze mit bewährten Techniken, die Ihre Kunden und Mitarbeiter gleicherma en stärken.
Das Besondere an Emotional Power? Es ist kein typischer Ratgeber. Die Autoren setzen auf Authentizität und scheuen sich dabei nicht, Humor als Werkzeug einzusetzen. Denn, wie sie betonen (nach Guy de Maupassant): Es sind die Begegnungen mit Menschen, die das Leben lebenswert machen. Und genau das ist der Kern von Emotional Power - Menschen begegnen und dabei begeistern. Erleben Sie, wie Kundenbeziehungen aufblühen und werden Sie Teil dieser Bewegung - für begeisterte Kunden, motivierte Mitarbeiter und nachhaltige Umsätze.
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