Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Gamification Practices for Service Ecosystem Experiences

Gamification Practices for Service Ecosystem Experiences

Sesliokuyucu, Osman Seraceddin

Paperback

Business GeneralManagementProgramming

ISBN13: 9798337312361
Publisher: IGI Global
Published: Oct 2 2025
Pages: 314
Weight: 1.21
Height: 0.66 Width: 7.00 Depth: 10.00
Language: English
Gamification has emerged as a powerful strategy for enhancing engagement and motivation within service ecosystems. By using game design elements such as rewards and narratives into service interactions, companies can transform routine experiences into dynamic journeys. Where multiple stakeholders co-create value through interconnected networks, gamification practices offer new ways to align interests and enrich user experiences across digital and physical touchpoints. Using gamification in shaping service ecosystem experiences can also strengthen stakeholder relationships and generate meaningful engagement at scale. Gamification Practices for Service Ecosystem Experiences explores how gamified systems enhance customer experience, empower employees, and drive value co-creation. This book highlights the ethical and societal implications of gamification, fostering responsible research and practice in the field. Covering topics such as customer service, customer experience, and gamification, this book is an excellent resource for academics, educators, industry professionals, policy makers, and graduate students.

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