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Paperback
Series: Il Lavoro Delle Idee
Publisher: Independently Published
Published: Jun 25 2026
Pages: 122
Weight: 0.38
Height: 0.26 Width: 6.00 Depth: 9.00
Language: Italian
Una precisazione sul termine. Customer care non significa essere gentili. La gentilezza è necessaria ma non sufficiente, esattamente come la competenza tecnica. Il customer care è un sistema: di processi, di comportamenti, di misurazioni, di correzioni. Un sistema che non si improvvisa e non si delega alla buona volontà . Si progetta, si installa, si mantiene. Come un impianto di produzione.
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