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Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
From Bad to Worse: The shortest route to contact centre destruction

From Bad to Worse: The shortest route to contact centre destruction

Paperback

Business General

ISBN10: 1419633295
ISBN13: 9781419633294
Publisher: Createspace
Published: Nov 6 2006
Pages: 188
Weight: 0.44
Height: 0.40 Width: 5.24 Depth: 7.99
Language: English
The Contact Centre industry experiences problems with high staff turnover, poor efficiencies and low customer satisfaction. This book outlines an approach to driving improvements in the contact cetnre that translate into an increase in value add and satisfaction from the customers at the same time as providing a business model that allows an organisation to maintain and increase profits.

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Business General