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Construire des indicateurs utiles
Paperback
Publisher Price: $29.95
ISBN13: 9782982528970
Publisher: Chantal Bouchard
Published: Jul 15 2026
Pages: 256
Weight: 0.76
Height: 0.54 Width: 6.00 Depth: 9.00
Language: French
La plupart des ouvrages expliquent comment calculer un indicateur. Celui-ci montre d'abord comment déterminer ce qui mérite d'être mesuré.
Un indicateur ne devient pas utile parce qu'il est facile à calculer ou parce qu'il apparaît dans un tableau de bord. Il devient utile lorsqu'il aide à comprendre une situation, à choisir une action et à suivre les effets de cette action.
Construire des indicateurs utiles propose une démarche complète pour passer d'une décision réelle à un dispositif de suivi défendable. Le livre montre comment préciser le mandat, délimiter l'objet à examiner, choisir ce qui mérite d'être observé, formuler des indicateurs, définir les règles de calcul, organiser la collecte, interpréter les résultats et les transformer en décisions.
Plutôt que de proposer une liste générique de KPI, l'ouvrage s'intéresse aux questions qui donnent un sens aux données: qui est compté, à quel moment, selon quelle règle, à partir de quelle source, pour éclairer quelle décision et avec quelles limites.
Appuyé sur le Modèle synergique des qualités évolutives (MSQE), un cadre de mesure et d'évaluation qui aide à déterminer ce qui mérite d'être mesuré avant de construire un indicateur, le livre s'appuie sur de nombreux exemples, un cas intégrateur et un cahier d'annexes et de gabarits.
Destiné aux gestionnaires, responsables de programmes et de services, professionnels de la qualité, analystes, évaluateurs, enseignants et étudiants, il propose des outils concrets pour construire des indicateurs capables d'éclairer le travail plutôt que d'ajouter des chiffres sans effet.
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