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Everyone's Problem Solving Handbook: Step-by-Step Solutions for Quality Improvement
Paperback
Series: Productivity's Shopfloor
ISBN13: 9780527916527
Publisher: Routledge
Published: Jan 31 1992
Pages: 176
Weight: 0.97
Height: 0.39 Width: 8.23 Depth: 11.13
Language: English
The author covers fourteen tools to help you find the information you need and offers step-by-step instructions for constructing each one. He shows you how these tools can be combined with a set of simple problem-solving steps that can act as a powerful change agent to help reduce or eliminate process problems.
Five-Step Problem-Solving Process
Identify the problem: Clearly state what needs improvement.
Analyze: Determine what causes the problem to occur.
- Evaluate Alternatives: Identify and select actions to reduce or eliminate the problem.
- Test Implement: Implement these actions on a trial basis to determine their effectiveness.
- Standardize: Ensure that useful actions are preserved.
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