Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Enable Better Service: A Customer Service Contact Center Story of Breaking Away from the Norm Through Creativity, Technology and Innovation.

Enable Better Service: A Customer Service Contact Center Story of Breaking Away from the Norm Through Creativity, Technology and Innovation.

Cosseboom, Aarde

Paperback

Business General

ISBN10: 1798035812
ISBN13: 9781798035818
Publisher: Independently Published
Published: Apr 7 2019
Pages: 308
Weight: 0.91
Height: 0.65 Width: 6.00 Depth: 9.00
Language: English
Not everyone looks forward to calling a contact center. Most people don't pick up the phone and smile from ear to ear in anticipation for that press 1 for... and average wait time is 2 minutes. Contact Centers are complex and often an afterthought for many companies. This is especially apparent for companies that grow quickly and are in the most need of an efficient way to answer customer's questions. This book will lay out the steps to combat this misconception and turn your contact center into a well-oiled machine that can also save on the bottom line.In Enable Better Service, Aarde Cosseboom, shows you how to transform your customer service team into a high performing function of your thriving business. Together we can develop the future of contact centers by leveraging people, process, and product methodologies. Changing mediocre experiences into extraordinary ones and developing long lasting raving fans. In this book you will find technology strategies, how to select and engage with partners, and how to recruit and maintain high level talent on your team.

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