Sign-In
Cart
The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job
Paperback
Business GeneralManagementAbuse
Publisher Price: $19.99
ISBN13: 9781400220021
Publisher: Harpercollins Leadership
Published: Feb 16 2021
Pages: 208
Weight: 0.31
Height: 0.60 Width: 5.50 Depth: 8.30
Language: English
This critical resource gives managers, HR, and anyone who may come into contact with someone in trauma--including workplace violence, harassment, assault, illness, addiction, fraud, bankruptcy, and more--the tools they need to be prepared for what lies ahead.
This book is crucial for every manager or HR representative who shouldn't just prepare to one day be faced with a report of a traumatic experience at work, but plan on it. This five-step method will help managers make survivors feel supported and understood. The Empathetic Workplace guides supervisors of any level through an understanding of how stories of trauma impact the brain of both the survivor and the listener, as well as the tools to handle the interaction appropriately, to help the listener, the organization, and most importantly, the survivor.
The easy-to-follow LASER method outlined in these pages includes the following elements that all managers should know and understand:
- Listen-Controlling your own reaction, managing your body language, asking open-ended questions, hearing what is not being said, and winding down the speaker when the conversation becomes unproductive are essential elements in being a good listener.
- Acknowledge-Once someone shares a difficult personal story with you, it is important to acknowledge that gift.
- Share-You can help the speaker regain some measure of control by sharing information with him or her about what happened or what happens next, your personal or organizational values, and what you don't yet know but hope to learn.
- Empower-You can help the traumatized person by providing him or her with resources that are available to them through the company or outside groups.
- Return-The final step is to ensure that the traumatized person has a way to come back later when he or she cannot remember all that you said, thinks of more questions, or wishes for updates.
The LASER technique can benefit all who are responsible for others, from top-tier managers at Fortune 500 companies to Residence Advisors in college dormitories.
Also in
Abuse
Growing Up with Addiction: How Adult Children of Addicts Can Heal Family Trauma, C-Ptsd, and Codependency
Dayton, Tian
Paperback
Ungrateful Immigrant Daughter: A Memoir from the Child of a Mail-Order Bride
Suvorova, Katya
Paperback
Some Secrets Should Never Be Kept: Protect children from unsafe touch by teaching them to always speak up
Sanders, Jayneen
Paperback
Ungrateful Immigrant Daughter: A Memoir from the Child of a Mail-Order Bride
Suvorova, Katya
Hardcover
The Deepest Well: Healing the Long-Term Effects of Childhood Trauma and Adversity
Burke Harris, Nadine
Paperback
Alcoholics Anonymous - Big Book Special Edition - Including: Personal Stories
Services, Aa
Alcoholics Anonymous World Services
Service, Anonymous World
Paperback
Don't Fight Back: And 10 Other Myths about Crime, Personal Safety, and Gender-Based Violence
Stone, Meg
Paperback
No Visible Bruises: What We Don't Know about Domestic Violence Can Kill Us
Snyder, Rachel Louise
Paperback
Break Up with Narcissism: How to Break Free and Stay Free -- The 4-Step Plan for Surviving Narcissistic Abuse
Kastner, Alina
Hardcover
Unspoken Legacy: Addressing the Impact of Trauma and Addiction Within the Family
Black, Claudia
Paperback
You Are Home: Heal from Family Trauma, Establish Boundaries, and Find a Place of Peace and Safety
Campbell, Sherrie
Paperback
If Only I'd Known: How to Outsmart Narcissists, Set Guilt-Free Boundaries, and Create Unshakeable Self-Worth
Cole, Chelsey Brooke
Paperback
Beginning to Heal (Revised Edition): A First Book for Men and Women Who Were Sexually Abused as Children
Davis, Laura
Bass, Ellen
Paperback
Gaslit Brain: Protect Your Brain from the Lies of Bullying, Gaslighting, and Institutional Complicity
Fraser, Jennifer, PhD
Hardcover
Algunos Secretos Nunca Deben Guardarse: Protect children from unsafe touch by teaching them to always speak up
Sanders, Jayneen
Paperback
Es Manipulación Y No Lo Sabes: Desactiva Las Trampas Emocionales / It's Manipulation and You Don't Even Know It
Nicolasa, Claudia
Paperback
Re-Regulated: Set Your Life Free from Childhood Ptsd and the Trauma-Driven Behaviors That Keep You Stuck
Runkle, Anna
Hardcover
God Made All of Me: A Book to Help Children Protect Their Bodies
Holcomb, Lindsey A.
Holcomb, Justin S.
Hardcover
Body Safety Education: A parents' guide to protecting kids from sexual abuse
Sanders, Jayneen
Paperback
Recover and Rebuild Domestic Violence Workbook: Moving on from Partner Abuse
Freudenberg, Stacie, PsyD
Paperback
CHAKRA HEALING, Core Beginners Guide To Self-Healing Techniques That Balance The Chakras
Ascentarah, Martha
Paperback
The Dysfunctional Dance Of The Empath And Narcissist: Create Healthy Relationships By Healing Childhood Trauma
Louise, Rita
Paperback
The Courage to Heal: A Guide for Women Survivors of Child Sexual Abuse
Davis, Laura
Bass, Ellen
Paperback
Dangerous Personalities: An FBI Profiler Shows You How to Identify and Protect Yourself from Harmful People
Navarro, Joe
Poynter, Toni Sciarra
Paperback
The Self-Led Internal Family Systems Workbook: Learn Ifs Skills to Understand and Love All Your Parts
Allen, Tanis, Lmsw Acsw
Paperback
Trauma Releasing Exercises (TRE): A revolutionary new method for stress/trauma recovery.
Berceli, David
Paperback
It's Not You, It's What Happened to You: Complex Trauma and Treatment
Christine a., Courtois
Paperback
You Can't Save Us: What Survivors Actually Need from the People Around Them
Gross, Melody C.
Paperback
The Social Predator's Secret Playbook: Traits and Tactics of Pathological Personalities - And How to Recognize Them
Salerno, Peter
Paperback
It Will Never Happen to Me: Growing Up with Addiction as Youngsters, Adolescents, and Adults
Black, Claudia
Paperback
The Shattered Soul: Restoring Wholeness and Rebuilding Your Faith After Spiritual Trauma
Ramser Lpc Colleen
Paperback
Connectability: Heal the Hidden Ways You Isolate, Find Your People, and Feel (at Last) Like You Belong
Runkle, Anna
Hardcover
Emotionally Sober and Unimaginably Good: The Adult Child's Guide to Living a Happy Life
Dematteo, Megan
Hardcover
Loving Someone with Complex PTSD: A Compassionate Guide to Understanding, Supporting, and Thriving in Your Relationship with a Childhood Trauma Surviv
McGowan, Mable Jacquard
Paperback
The Mother Next Door: Medicine, Deception, and Munchausen by Proxy
Dunlop, Andrea
Weber, Mike
Hardcover
Got Parts?: an Insider's Guide to Managing Life Successfully with Dissociative Identity Disorder
W, A. T.
Paperback
How the F*ck Do I Heal from This?: Understanding Narcissistic Abuse and how to Put Your Life Back Together
Weber, Justine
Paperback
The Verbally Abusive Relationship, Expanded Third Edition: How to Recognize It and How to Respond
Evans, Patricia
Paperback
Behind Closed Doors: How I Got Myself Into and Out of a Narcissistic Marriage
Remington, Meghan
Paperback
Breaking Free from Narcissistic Abuse: A Step-By-Step Guide to Reclaiming Your Power
Zuckerman, Jaime
Paperback
The Mother Next Door: Medicine, Deception, and Munchausen by Proxy
Dunlop, Andrea
Weber, Mike
Paperback
When the Solution Becomes the Problem: Helping Families Struggling with Addiction and Trauma
Barnes, Michael F.
Paperback
What If I'm Wrong?!? (You're Not): Using Science to Rebuild Self-Trust After Covert Relational Abuse
Salerno Psyd, Peter
Lieberman, Debra
Paperback
Adult Survivors of Emotionally Abusive Parents: How to Heal, Cultivate Emotional Resilience, and Build the Life and Love You Deserve
Campbell, Sherrie
Paperback
Tell Me What You Like: An Honest Discussion of Sex and Intimacy After Sexual Assault
Simon, Katie
Hardcover
We Are Alike: How A Doctor Leveraged her Neuroscience Expertise to Survive and Heal from Narcissistic Abuse
Nelson, Carol Beth
Paperback
We Were Once a Family: A Story of Love, Death, and Child Removal in America
Asgarian, Roxanna
Paperback
The Inconvenient Child: The True Life Story of an Abandoned Australian Childs Struggle to Survive an Abusive Childhood and Search For Her African Amer
Lewis, Lindsay
Killens, Sharyn
Paperback
Abuse OF Men BY Women: It Happens, It Hurts, Let's Deal With It (Revised Second Edition)
Silvers, Ann
Paperback
Loving Your Spouse When You Feel Like Walking Away: Real Help for Desperate Hearts in Difficult Marriages
Chapman, Gary
Paperback
More than a Crime: One Survivor's Mission of Hope in the Shadow of Domestic Violence
O'Malley, Alli
Paperback
Out of the Wilderness: Escaping My Father's Prison and My Journey to Forgiveness
Doerksen, Elishaba
Paperback
They Cage the Animals at Night: The True Story of an Abandoned Child's Struggle for Emotional Survival
Burch, Jennings Michael
Paperback
I'm dead now what?: A Guide to My Personal Information, Business affairs, Important Documents, Plans, Final Wishes...
Publishing, White Butterfly
Paperback
Relationsick: Why Putting Yourself Last Is Destroying Your Health--And How to Heal
Rediger, Jeffrey
Rankin, Lissa
Hardcover
Stop Hurting the Woman You Love: Breaking the Cycle of Abusive Behavior
Flood, Randy
Donaldson, Charlie
Paperback
When Loving Him Is Hurting You: Hope and Help for Women Dealing with Narcissism and Emotional Abuse
Hawkins, David
Paperback
Behind Closed Doors: How I Got Myself Into and Out of a Narcissistic Marriage
Remington, Meghan
Hardcover
Vulnerable Seduced Trapped: Living with a Sociopathic Narcissist and my Escape
Pharis, Bonita
Paperback
Enough Is Enough: A Step-By-Step Plan to Leave an Abusive Relationship with God's Help
Clarke Phd, David E.
Paperback
Etched in Sand: A True Story of Five Siblings Who Survived an Unspeakable Childhood on Long Island
Calcaterra, Regina
Paperback
The Courage to Heal Workbook: A Guide for Women Survivors of Child Sexual Abuse
Davis, Laura
Paperback
You're Not the Problem: The Impact of Narcissism and Emotional Abuse and How to Heal
McKenna, Katie
Villiers, Helen
Paperback
The Privilege of Youth: A Teenager's Story of Longing for Acceptance and Friendship
Pelzer, Dave
Paperback
If He's So Great, Why Do I Feel So Bad?: Recognizing and Overcoming Subtle Abuse
Neal, Avery
Paperback
Healing the Wounded Heart: The Heartache of Sexual Abuse and the Hope of Transformation
Allender, Dan B.
Paperback
Adult Survivors of Toxic Family Members: Tools to Maintain Boundaries, Deal with Criticism, and Heal from Shame After Ties Have Been Cut
Campbell, Sherrie
Behary, Wendy T.
Hardcover
Trauma Survivors' Strategies for Healing: A Workbook to Help You Grow, Rebuild, and Take Back Your Life
Welsh, Elena, PhD
Paperback
Exactly Like My Father: Adult Children of Alcoholics, Family Trauma, and Finding Hope
Kane, Howard
Paperback
You're Not Crazy - It's Your Mother: Understanding and Healing for Daughters of Narcissistic Mothers
Morrigan, Danu
Paperback