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Emotional Judo: Communication Skills to Handle Difficult Conversations and Boost Emotional Intelligence
Paperback
ISBN13: 9780987623409
Publisher: Octagonal Base Productions
Published: Jan 16 2018
Pages: 194
Weight: 0.59
Height: 0.41 Width: 6.00 Depth: 9.00
Language: English
- Self-confidence, to speak up in the face of intimidation and conflict
- Self-control, to keep your cool and not injure your relationships and reputation
- Influence, to get people on side
1. Learn the hidden, crucial key to building winning relationships. Do an online assessment to identify your habits related to this key. Use this key to gain advantage in difficult conversations.
2. Assess your relationships through the five aspects of trust to build more trusting relationships.
3. Learn how to say no, set your boundaries, negotiate, and resolve disagreements.
4. Bring up difficult subjects in a way that invites collaboration, minimizes push-back and conflict, and gains win/win outcomes.
5. If people do push back, manage that with EASE - a four-step process to align dissenters and create win/win
6. Quickly assess whether now is the right time or situation to speak up.
7. Deal effectively with a bully or a person who is not respectful of your boundaries.
8. Have courage to call people on their unethical behavior to bring them into line.
9. Get very black and white people stuck to their viewpoint to see an alternative.
10. Build stronger relationships with people across generations and cultures. Buy this book today and gain self confidence, self control and influence in difficult conversations, via structure and knowing what to say at the right time.
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