Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Designing for Service: Key Issues and New Directions

Designing for Service: Key Issues and New Directions

Sangiorgi, Daniela
Prendiville, Alison

Hardcover

Business GeneralGeneral DesignIndustrial Design

ISBN10: 1474250130
ISBN13: 9781474250139
Publisher: Bloomsbury Academic
Published: Feb 23 2017
Pages: 288
Weight: 1.55
Height: 0.80 Width: 6.70 Depth: 9.70
Language: English
Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development beyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies.

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