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Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers

Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers

Paperback

Business GeneralTechnology & EngineeringAviation

ISBN10: 1138262560
ISBN13: 9781138262560
Publisher: Routledge
Published: Oct 19 2016
Pages: 208
Weight: 0.66
Height: 0.44 Width: 6.14 Depth: 9.21
Language: English
Delivering Excellent Service Quality in Aviation is essential for those service providers that are not yet systematically managing their service quality, offering them a step-by-step and easy to understand framework they can follow. In addition, those service providers that are already proactively managing their service quality can easily adapt the framework to complement their current way of controlling it.

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