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Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers

Delivering Excellent Service Quality in Aviation: A Practical Guide for Internal and External Service Providers

Hardcover

Business GeneralTechnology & EngineeringAviation

ISBN10: 0754647250
ISBN13: 9780754647256
Publisher: Routledge
Published: Jun 28 2006
Pages: 208
Weight: 1.04
Height: 0.50 Width: 6.14 Depth: 9.21
Language: English
Delivering Excellent Service Quality in Aviation is essential for those service providers that are not yet systematically managing their service quality, offering them a step-by-step and easy to understand framework they can follow. In addition, those service providers that are already proactively managing their service quality can easily adapt the framework to complement their current way of controlling it.

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