Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Don't Mess with My Professionalism: How to Resolve Conflict Across Cultures

Don't Mess with My Professionalism: How to Resolve Conflict Across Cultures

Barros, Vanessa
Bouchamaoui, Ouided

Paperback

Business GeneralGeneral Racism & Ethnic Studies

Currently unavailable to order

ISBN10: 9814882844
ISBN13: 9789814882842
Publisher: Penguin Random House Sea
Published: Mar 24 2020
Pages: 184
Language: English
ACE-ing business through intercultural conflict resolution

Questioning others' professionalism is an immediate negative reaction that many international executives have when facing workplace behavior which is culturally different from theirs. 'Professionalism' becomes the alibi for ethnocentrism which in turn jeopardizes relationships at work and reduces chances of success in the ever-growing multicultural business world. Such phenomenon may help explain why 70% of Merger and Acquisitions that fail are due to cultural differences, whether these may be corporate or national. According to another research, 60 to 80% of all difficulties in organizations stem from conflicts between employees. These difficulties increase when cultures collide. This book goes beyond individual views of professionalism to discuss the complex intercultural conflict phenomenon at work and propose practical ways to resolve it effectively. The distillation of our research enabled us to unveil a framework for intercultural conflict resolution called ACE, which consists of three parts:

i) Attending to the emotions;

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