Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
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  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Difficult Decisions. Difficult Conversations: On Decisions, Accountability and the Cost of Avoidance

Difficult Decisions. Difficult Conversations: On Decisions, Accountability and the Cost of Avoidance

Matoga, Artur

Paperback

Business GeneralManagement

ISBN10: 8397982256
ISBN13: 9788397982253
Publisher: Artur Matoga
Published: Feb 25 2026
Pages: 60
Weight: 0.21
Height: 0.12 Width: 6.00 Depth: 9.00
Language: English
High costs in organisations are rarely the result of one bad decision. Far more often, they stem from conversations that happened too late, were conducted halfway, or were never properly closed.

This book shows why difficult decisions so often get stuck at the conversation stage - and how to conduct them in a way that leads to real action, not just temporary relief after the meeting.

It is a practical guide for people managing teams who want to take responsibility in a way that is clear, predictable and consistent - including when conversations are genuinely difficult.

What you will find inside:

  • An understanding of why we avoid difficult conversations
You'll learn about the psychological mechanisms behind resistance, fear, and avoidance - and the cost we pay when we choose silence.
  • Proven strategies for making difficult decisions
You'll discover how to recognize when a decision is truly difficult - and how to navigate it effectively, without chaos or procrastination.
  • Tools to overcome decision paralysis
Concrete methods to help you move forward, organize your thinking, and regain a sense of agency when everything feels unclear.
  • Nine principles for leading difficult conversations
Simple, powerful rules that immediately elevate the quality of communication - whether you're a leader, manager, or specialist.
  • What to do after the conversation
Because real change begins afterward. You'll learn how to close the loop, manage consequences, and strengthen collaboration.
  • Common manipulation tactics - and how to respond
You'll recognize typical defensive and manipulative behaviors - and learn how to address them calmly, without escalation.
  • Ten most common mistakes
A list of traps that undermine the effectiveness of conversations and decisions - and practical guidance on how to avoid them.
  • The impact of silence on organizational culture
You'll understand how a lack of conversations weakens trust, engagement, and execution speed - and what you can do to reverse this trend.

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