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Difficult Conversations: Craft a Clear Message, Manage Emotions, Focus on a Solution
Paperback
Series: 20-Minute Manager
Publisher Price: $12.95
ISBN13: 9781633690783
Publisher: Harvard Business Review Pr
Published: Feb 16 2016
Pages: 128
Weight: 0.25
Height: 0.40 Width: 5.00 Depth: 6.90
Language: English
Mastering difficult conversations with confidence.
You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through:
- Uncovering the root cause of friction
- Maintaining a positive mind-set
- Untangling the problem together
- Agreeing on a way forward
Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business.
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