Open Daily: 10am - 10pm | Alley door pickup 10am - 7pm 3038 Hennepin Ave Minneapolis, MN
612-822-4611

  • Open Daily: 10am - 10pm
    Alley-side Pickup: 10am - 7pm

    3038 Hennepin Ave Minneapolis, MN
    612-822-4611

Open Daily: 10am - 10pm | Alley-side Pickup: 10am - 7pm
3038 Hennepin Ave Minneapolis, MN
612-822-4611
Dealing with Difficult People: How to deal with nasty customers, demanding bosses and uncooperative colleagues (Large Print Edition)

Dealing with Difficult People: How to deal with nasty customers, demanding bosses and uncooperative colleagues (Large Print Edition)

Cava, Roberta

Paperback

Business GeneralGeneral Psychology

ISBN10: 0992448972
ISBN13: 9780992448974
Publisher: Cava Consulting
Published: Mar 6 2014
Pages: 298
Weight: 0.88
Height: 0.62 Width: 6.00 Depth: 9.00
Language: English
Everyone who has had to deal with irate, rude, impatient or aggressive people in the workplace will welcome this book. Dealing with Difficult People offers detailed, proven strategies for handling stressful situations calmly and professionally and is an absolute must for anyone who wants to defuse tensions and resolve stressful situations. Discover the root causes of poor communication, learn how to deal with the most common personality conflicts and improve your own people skills so that you work better with others.Completely updated and revised, this international bestseller outlines proven techniques that help workers keep their cool in a variety of situations including: -Calming angry customers-Handling annoying subordinates, co-workers and bosses-Dealing with sarcasm and the 'silent treatment'-Preventing abusive language and behaviour-Recognising and circumventing office politics-Sexual Harassment and Workplace Bullying

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