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Call Centres and Human Resource Management: A Cross-National Perspective

Call Centres and Human Resource Management: A Cross-National Perspective

Hardcover

Business GeneralManagement

ISBN10: 1403913048
ISBN13: 9781403913043
Publisher: Springer Nature
Published: Dec 9 2003
Pages: 295
Weight: 1.08
Height: 0.82 Width: 5.86 Depth: 9.30
Language: English
This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it. It also looks at implications for employers and policy makers.

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Business General